Privacy Policy
How bet995 Protects Your Data

1.1 Information You Provide Directly

When you register an account, complete KYC verification, make a deposit, contact support, or interact with any feature of the bet995 platform, you may provide us with some or all of the following categories of personal information:

• Identity data: full legal name, date of birth, gender, National Identity Card (NID) number or passport number.
• Contact data: mobile phone number, email address, and residential address (district, city, division — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Financial data: bKash account number, Nagad account number, Rocket account number, Upay account number, Visa or Mastercard card details (last four digits and expiry; full card numbers are never stored by bet995 — they are processed by our payment gateway partner).
• Verification documents: scanned copies or photographs of your NID, passport, driver's licence, or utility bill submitted during KYC.
• Communications data: records of any messages, emails, or live-chat conversations you have with our support team.

1.2 Information Collected Automatically

When you access the bet995 website or mobile platform, our systems automatically record certain technical data, including:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and language preference.
• Usage data: pages visited, time spent on each page, game sessions initiated, bet history, search queries within the platform, and click-stream data.
• Transaction logs: records of all deposits, withdrawals, bonuses claimed, wagers placed, and game outcomes associated with your account.
• Cookie and tracking data: session identifiers, preference cookies, and analytical cookies as described in Section 4 of this policy.

1.3 Information from Third Parties

In certain circumstances, bet995 may receive personal information about you from third-party sources, including:

• Payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — confirmation of transaction completion or failure.
• Identity verification partners — results of automated document and liveness checks used during KYC.
• Fraud prevention databases — indicators of high-risk or previously flagged activity shared within the online gaming industry's anti-fraud networks.

In all cases, we require third-party data providers to confirm that they hold appropriate authority to share the information with us and that the information has been collected lawfully.

bet995 processes your personal information only where we have a lawful basis to do so. The table below summarises the principal purposes for which we use your data, together with the legal basis that justifies each use.

Marketing Communications

Where you have opted in to receive promotional communications from bet995, we may contact you via your registered mobile number or email address with offers, bonus announcements, and platform updates relevant to your activity. You may withdraw your marketing consent at any time by contacting [email protected] or by adjusting your notification preferences in your account settings. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal, nor does it affect the processing necessary to manage your account.

Service Providers and Data Processors

bet995 works with a limited set of trusted third-party service providers who process personal data on our behalf and under our instructions. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and international card networks (Visa, Mastercard) receive only the transaction data necessary to complete or verify a payment.
• KYC and identity verification partners: identity document data and liveness-check images are shared solely to complete regulatory identity verification.
• Cloud hosting providers: server infrastructure partners process data on our behalf under data-processing agreements that mandate security standards equivalent to our own.
• Analytics providers: aggregated, pseudonymised usage data may be shared with analytics platforms to help us understand platform performance. This data cannot be used to identify individual players.
• Game content providers: studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and game-outcome data necessary to deliver the game to your browser. No additional personal data is transferred to game studios without your knowledge.

Legal and Regulatory Disclosure

bet995 may be required to disclose personal data in response to lawful requests from government authorities, law-enforcement agencies, or courts. We will disclose only the minimum data required to comply with the specific request and will notify you of such disclosure where permitted by law. We will not voluntarily disclose your data to law enforcement absent a compelling legal obligation to do so.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the bet995 business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity before your data is transferred, and your rights under this policy will be preserved.

The bet995 website uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to deliver core platform functionality, remember your preferences, and improve your experience. This section explains each category of cookie we use and the purpose it serves.

You may manage your cookie preferences at any time through your web browser settings. Please note that disabling strictly necessary cookies will impair the functionality of the bet995 platform and may prevent you from accessing your account. For instructions on managing cookies in your specific browser (Chrome, Firefox, Safari, Edge, or mobile browsers on Android/iOS), refer to your browser's help documentation.

bet995 does not use cross-site tracking cookies that follow your browsing activity on external websites outside of the bet995 platform.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required to comply with applicable legal obligations. The following retention periods apply as a general guide:

• Account data (identity, contact): Retained for the duration of your active account and for a period of 5 years following permanent account closure, to satisfy our anti-money laundering record-keeping obligations.
• KYC verification documents: Retained for 5 years from the date of verification, in line with standard financial services record-keeping requirements.
• Transaction records (deposits, withdrawals, wagers): Retained for 7 years from the date of the transaction, to comply with financial reporting obligations.
• Customer support communications: Retained for 3 years from the date of the last interaction, to support any subsequent dispute resolution.
• Analytical and usage data: Retained in aggregated, anonymised form for up to 24 months for platform performance analysis. Raw session logs are deleted after 90 days.
• Marketing preference records: Retained until you withdraw consent, plus a further 12 months to demonstrate consent history.

Upon expiry of the applicable retention period, personal data is either securely deleted or irreversibly anonymised so that it can no longer be linked to any individual player. Where deletion is not technically possible (for example, data stored in backup archives), we apply appropriate access controls and ensure the data is overwritten during the next scheduled backup cycle.

As a player on the bet995 platform, you hold a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact us at [email protected] with the subject line "Data Rights Request", along with your registered username and a brief description of your request.

Right of Access

You have the right to request a copy of all personal data that bet995 holds about you. We will provide this in a structured, commonly used, machine-readable format within 30 calendar days of receiving a verified request. There is no charge for a first access request within any 12-month period.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay. Where the correction cannot be made automatically through your account settings, please contact our support team directly.

Right to Erasure ("Right to Be Forgotten")

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis applies, or where you object to processing and there are no overriding legitimate grounds. Please note that we may be unable to fulfil an erasure request where we are required to retain the data to comply with a legal obligation (for example, anti-money laundering record-keeping requirements).

Right to Restriction of Processing

You may request that we restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you have objected to processing pending verification of whether our legitimate grounds override your interests.

Right to Data Portability

Where processing is based on your consent or on the performance of a contract and is carried out by automated means, you have the right to receive your personal data in a portable format and to transmit that data to another controller. This right applies to identity data, contact data, and transaction history.

Right to Object

You have the right to object at any time to the processing of your personal data for direct marketing purposes, including profiling carried out for marketing objectives. Upon receipt of such an objection, we will cease processing your data for marketing purposes immediately. You may also object to processing based on our legitimate interests; in such cases, we will assess whether our interests are overridden by your rights and interests.

bet995 takes the security of your personal data seriously and implements a layered set of technical and organisational safeguards designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. Key security measures in place include:

• Transport Layer Security (TLS 1.2 / 1.3): All data exchanged between your browser or app and our servers is encrypted in transit.
• AES-256 encryption at rest: Personal data and financial records stored in our databases are encrypted using AES-256 symmetric encryption.
• Role-based access controls (RBAC): Access to personal data within bet995's internal systems is restricted on a strict need-to-know basis. Staff without a legitimate operational reason cannot access player records.
• Multi-factor authentication (MFA): All internal staff accounts with access to production systems are secured with MFA in addition to strong passwords.
• Regular security audits: The bet995 platform undergoes periodic third-party penetration testing and vulnerability assessments to identify and remediate potential weaknesses before they can be exploited.
• Intrusion detection systems (IDS): Our infrastructure is monitored 24/7 by automated intrusion detection tools that flag and block suspicious traffic patterns in real time.
• Payment card data: bet995 does not store full payment card numbers on its own servers. Card transactions are routed through PCI DSS-compliant payment gateways, meaning your card data never resides in our primary systems.

Data Breach Response

In the event of a personal data breach that poses a risk to your rights and freedoms, bet995 will notify affected players without undue delay and, where required by applicable law, report the breach to the relevant authority within 72 hours of becoming aware of it. Notification to affected players will include a description of the breach, the categories of data affected, the likely consequences, and the steps we are taking to address it.

If you believe that your bet995 account has been compromised or that your personal data has been accessed without authorisation, please contact us immediately at [email protected] so that we can take immediate protective action.

bet995 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes to this policy, we will notify registered players via email to their registered address and/or via a prominent notice on the bet995 platform at least 7 calendar days before the revised policy takes effect.

The "Last Updated" date displayed at the top of this document is revised each time the policy is amended. We encourage you to review this Privacy Policy periodically to stay informed of how your data is being handled. The current version of this policy is always accessible at bet995.vip/privacy-policy.

Your continued use of the bet995 platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the revised policy, you should cease using the platform and may request account closure in accordance with the procedure described in our Terms & Conditions.

Contact and Data Controller Details

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data bet995 holds about you, please contact our support team at:

• Email: [email protected] (plain text — not a clickable link)
• Response time: We aim to respond to all privacy-related enquiries within 5 business days and to complete data-rights requests within 30 calendar days.
• Business hours: 08:00 – 22:00 Bangladesh Standard Time (BST, UTC+6), 7 days a week.

This Privacy Policy was last reviewed and approved on 1 January 2026. The policy applies to all players registered on the bet995 platform, regardless of the device or channel used to access it.