Responsible Gaming
Your Wellbeing Comes First

Gambling is a legitimate form of entertainment enjoyed by millions of players across Bangladesh and around the world. For the vast majority of people, it remains exactly that — a fun, recreational activity. However, bet995 recognises that for a small proportion of players, gambling can develop into a harmful behaviour that affects their finances, relationships, and mental health.

As a platform that serves Bangladeshi players, we take our duty of care seriously. We design our products, our promotions, and our account management tools with player safety in mind. This means we do not target players who have requested exclusion, we do not offer credit or encourage players to chase losses, and we do not design game mechanics intended to exploit vulnerable individuals.

Our responsible gaming programme is built around four principles:

• Prevention: We give players the information and tools they need to manage their gambling before it becomes a problem.
• Detection: We monitor account activity for patterns that may indicate problem gambling — unusual deposit frequency, sudden large wagers, or repeated attempts to access a self-excluded account.
• Intervention: When our systems or support team identify a player who may be struggling, we proactively reach out to offer assistance and direct them to appropriate resources.
• Accountability: We maintain transparent records of all responsible gaming interactions and review our tools regularly to ensure they remain effective and accessible.

We encourage every bet995 player — whether you are placing your first cricket bet or you are a long-standing member — to read this page, familiarise yourself with the tools available to you, and reach out to our team at any time if you have questions or concerns about your gaming habits.

The legal age for gambling on the bet995 platform is 18 years or older. This applies to all players regardless of their location within Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or any other district.

How We Verify Your Age

During the account registration process, all players are required to provide their date of birth. Before any withdrawal is processed — and at any point our team deems it necessary — we may request documentary evidence of age and identity. Accepted documents include:

• Bangladesh National Identity Card (NID)
• Valid Bangladeshi passport
• Birth registration certificate (for players who do not yet hold a NID)
• Driver's licence issued in Bangladesh

Accounts where age cannot be verified to our satisfaction will be suspended and any balance held pending the outcome of our review. If a player is found to be under 18, their account will be permanently closed, all winnings will be forfeited, and any net deposits will be refunded to the payment method used.

Protecting Young People

If you are a parent or guardian and you are concerned that a minor in your household may have accessed or registered on a gambling platform, we encourage you to take immediate action by contacting our support team at [email protected]. We will investigate the matter urgently and take all steps necessary to close any underage account.

We also recommend that parents and guardians consider installing parental control software on shared devices to prevent underage access to gambling websites. Free tools such as net nanny filters and router-level content controls are available and can provide an additional layer of protection beyond what online platforms themselves can enforce.

One of the most effective tools for maintaining control over your gambling spend is the ability to set hard limits on how much money enters and moves through your account. bet995 offers a comprehensive suite of financial controls designed to keep your gambling within boundaries you set for yourself — calmly, in advance.

We encourage all players to set these limits as a matter of course — not just when gambling has become a concern. Treating your bet995 account like any other discretionary spending category, with a clear budget in place from the outset, is one of the simplest habits a responsible gambler can adopt.

If at any point you wish to lower your limits further or discuss which limit type is most appropriate for your situation, our responsible gaming team is available 24/7 at [email protected].

Sometimes the most responsible decision is simply to step away. Whether you are feeling emotionally unsettled, have experienced an unexpected loss, or simply want a break, bet995's time-out and reality-check tools give you the ability to pause your account with a single request — no questions asked, no waiting period required.

Time-Out Breaks

A time-out is a temporary suspension of your bet995 account. During the suspension period:

• You cannot log in to your account.
• You cannot make deposits via bKash, Nagad, Rocket, Upay, or any other payment method.
• No bets or wagers can be placed.
• All promotional and marketing communications from bet995 are paused.
• Any pending withdrawals will still be processed to your registered payment account.

Time-out durations available are: 24 hours, 72 hours, 7 days, and 30 days. To activate a time-out, contact our support team at [email protected]. The suspension takes effect within 1 hour of your confirmed request. Time-outs cannot be reversed before the chosen period expires — this is intentional, to ensure the break serves its purpose.

Reality Checks

Reality checks are periodic on-screen reminders that appear while you are actively playing. When enabled, a pop-up will appear at your chosen interval — every 15 minutes, 30 minutes, or 60 minutes — and will display:

• The total time you have spent in the current session.
• The net amount wagered since you logged in.
• Your current account balance.

This information is designed to cut through the immersive quality of casino and sports-betting environments and give you a grounded, factual snapshot of your activity. Research consistently shows that players who use reality checks make more deliberate decisions about whether to continue playing. We strongly recommend enabling this feature in your account settings.

Self-exclusion is the most significant protective measure available on the bet995 platform. It is intended for players who recognise that their gambling has become — or is at risk of becoming — harmful, and who want a firm, enforceable barrier between themselves and the platform for an extended period.

How Self-Exclusion Works

To request self-exclusion, contact our responsible gaming team by email at [email protected] with the subject line "Self-Exclusion Request". Include your registered username, your registered mobile number, and your preferred exclusion duration. Our team will confirm receipt and activate the exclusion within 24 hours of your request. You do not need to provide a reason, and your request will be treated with complete confidentiality.

Available self-exclusion periods are: 6 months, 1 year, 2 years, 3 years, and 5 years (indefinite).

What Happens During Self-Exclusion

• Your bet995 account is permanently suspended for the duration of the exclusion.
• Login attempts will be blocked at the platform level.
• All marketing communications (email, SMS) are permanently ceased.
• Any outstanding balance in your account at the time of exclusion will be refunded to your registered payment method (bKash, Nagad, Rocket, or Upay) within 5 business days.
• Any active bonuses are forfeited upon self-exclusion activation.

Reopening Your Account After Self-Exclusion

After the chosen self-exclusion period has elapsed, you may apply to reopen your account by contacting [email protected]. Your application will not be processed immediately — there is a mandatory 7-day reflection period between your reinstatement request and account reactivation. During this window, you may withdraw your reinstatement request at no penalty. bet995 reserves the right to require additional responsible gaming checks before reactivating an account following a self-exclusion period.

Limitations of Self-Exclusion

While bet995 will take all reasonable steps to enforce self-exclusion, we cannot guarantee prevention of access in all circumstances — for example, if a player uses a different device, a different name, or a new payment account that is not linked to their original profile. We strongly encourage self-excluded players to use this period to seek professional support and to also exclude themselves from other gambling platforms they may use.

Problem gambling — sometimes called gambling disorder — is characterised by a persistent, recurring pattern of gambling that disrupts personal, professional, or financial life. It can affect anyone regardless of income, age, or background. Recognising the warning signs early is the single most important step toward getting help.

Below are some questions commonly used in responsible gaming self-assessment frameworks. If you answer yes to three or more of these questions, we encourage you to contact our support team or one of the independent resources listed in the next section.

If you feel that gambling is negatively affecting your life or the lives of those around you, reaching out for support is a sign of strength, not weakness. The following resources offer confidential, non-judgmental assistance. bet995 does not operate or endorse any specific third-party organisation, but we list these categories of support as a general guide for players seeking help.

Our dedicated responsible gaming team is separate from general customer support. They are trained specifically to handle sensitive conversations around gambling harm, account restrictions, and referrals to external support services. All interactions are treated with strict confidentiality.

To reach the responsible gaming team, use the following contact details:

• Email: [email protected] — use subject line "Responsible Gaming"
• Response time: Within 2 hours during peak hours (9:00 AM – 11:00 PM BST, UTC+6); within 6 hours at all other times.
• Language: All responsible gaming communications are handled in English.

When you contact us, please include your registered username or mobile number so we can locate your account quickly and take action without delay. If you are contacting us on behalf of someone else — for example, a family member — please state this clearly and provide as much detail as you are able to.

We will never dismiss, delay, or deprioritise a responsible gaming request. Activating deposit limits, time-outs, or self-exclusion will always take precedence over any other account activity, and our team will confirm activation in writing by email.